All business policies are subject to change. Any updates will be posted on the 5th of every month.

General Information

What are your business hours?

Monday – Friday: 8:00 am to 4:30 pm

Saturday – Sunday: Available for delivery/pickup only

Booking and Payment

How long is the rental time block?

The rental period is for 6 hours. If you wish to book the equipment for a longer time period, please email our team for rates. All charges are for time out, whether used or not.

When should I make my reservation?

Early planning ensures product availability. A $20 deposit is required to take equipment out of our inventory and reserve for your use. Please note that all requests are not guaranteed, and will be reviewed within 12 hours of booking for confirmation back to the customer. Reservations are taken on a first-come, first-served basis.

How and when do I pay?

A $20 deposit is required up-front to reserve your booking (to be applied toward your full payment of the rental). Full payment is due before equipment is released to a customer. We accept American Express, Discover, MasterCard, and Visa. Checks are not accepted.

Please refer to the cancellation policy for further information on the deposit.

What is your cancellation policy?

Cancellations prior to 30 days before the reservation date may receive a refund of the entire deposit. Cancellations between 30 and 8 days prior to the reservation date will forfeit the deposit. Cancellations within 7 days of the reservation date will be charged the full rental amount.

What if I don’t use something?

All charges are for time out, whether used or not. Credit will not be issued for unused equipment.

Duty of Care

What do I need to do to care for the equipment?

Upon delivery, our team will set up the equipment and give you a brief overview of how to use it. Each customer has a duty of care to ensure the equipment (including but not limited to):

• Is in a stable space

• Free from interference by guests or other persons

• Out of the weather (do not leave in the rain or hail, etc.)

Responsibility for equipment remains with the renter from time of receipt to time of return.

What happens if something is broken, damaged, or missing?

We do charge the replacement cost for missing, broken, damaged, and weather-damaged equipment. Be sure equipment is secured when in your care, and protected from inclement weather.

Delivery / Pickup

Is there a charge for delivery/pickup?

Delivery/pickup is included in our price, but is subject to location and time. All requests will have delivery confirmation from our team prior to final booking.

What time will my rentals be delivered/picked up?

Delivery and pickup times will be subject to the unique needs of each booking request and event. Requests for specific delivery or pickup times will result in additional fees, and delivery/pickup may not be available on particular days.

What type of service can I expect when the equipment arrives?

Standard delivery/pickup includes reasonable transport to the logical spot for the equipment. Transporting equipment over 100 ft from the delivery vehicle or making elevation changes will result in labor fees. If delivery/pickup is to be made to a specific floor or area, that service must be arranged in advance with our team.

Please email our team with any other questions you may have.